Armin Hohenadler

„scheduled service windows“ means periods during which the hosted software may not be available due to scheduled maintenance windows. Kony will make reasonable economic efforts to avoid any impact on system availability or average system response time and other adverse effects on the use of Kony Cloud and hosted software during scheduled maintenance and to schedule off-peak service windows. The total expected maintenance time does not exceed 6 hours per calendar month for each cloud service. Customers are notified by email of Schedule Maintenance Windows at least one (1) month in advance. B. Kony will do everything economically reasonable to provide updates for the program in a new GA version in order to work with a new operating system within 90 business days of the ga release of the new operating system for the developer community, provided that Kony has found that the new operating system is commercially profitable. Versions of Net new OS GA guarantee upward compatibility, in the sense that mobile applications developed on earlier versions of the operating system are fully compatible with the new operating system and do not necessarily support new features released with the new operating system. New GA plugins may be required to ensure that the customer`s mobile app on/for the new operating system is optimized. If there are any downward compatibility issues identified by Kony with the new version of the GA platform, they are communicated via Release Notes and the necessary build scripts can be provided with the platform plug-in.

Kony reserves the right to support a new operating system/browser/device at its discretion. „Support Window“ means the period during which a service feature or compatibility with a separate product or service is supported. E. Subject to Kony`s obligations under Section (C) above, Kony will provide, upon request and on a time and hardware basis, services at current rates, to ensure that versions of programs with previous or new versions of 3rd party software that are not supported by the programs will remain compatible (as stated in this Part 3 release); accessible to the public). If you purchased a service from a reseller, you will receive a service credit directly from your reseller and the reseller will receive a service credit directly from us. The Service Credit is based on the estimated selling price for the respective Service, which we set at our reasonable discretion. The term „downtime“ is a period during which the hosted software and the Kony Platform are not available or inaccessible to the customer and its users. Downtime does not initially affect performance during a client-initiated application delivery, where associated servers can be reused to update their runtime code. . . .